Cashless payments account for over 70 percent of retail transactions in 2021

January 14, 2022 | 11:19 am GMT+7

The COVID-19 pandemic, with its complicated developments, has given a boost to e-commerce, with non-cash payments accounting for 70 percent of total retail transactions in Vietnam last year.


According to a survey of 15,000 retailers by tech firm Sapo, cashless payments in 2021 made up 72.8 percent of total transactions, up 9 percent year-on-year.

Payments through bank accounts became the most popular method, accounting for 36.5 percent of total transactions at retail shops, restaurants and cafés followed by cash (29.8 percent), e-wallets (14.8 percent), QR code (9.9 percent), bank cards (8.5 percent) and payment gateways (0.5 percent).

Notably, 89.3 percent of retailers have positive assessments on non-cash payments, considering them a trend at present and in future.

New cashless payment tools are expected to be launched in the time to come to reduce difficulties currently facing some retailers./.