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Concerns related to information security, complex administrative procedures and lack of transparency in processing applications mean many individuals and organisations are still reluctant to use online public services in HCM City, authorities said.
Speaking at a programme titled “Listening and discussing” (Lắng nghe và trao đổi) organised by the city People’s Council and HCM City Television (HTV) on Sunday, Võ Thị Trung Trinh, deputy director of the city Department of Information and Communications, said the People’s Committee has ordered all departments and the administrations of all 24 districts to place more public services online.
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